Email or call us on 0191 447 4321 / 07545 228 577

IT Support

We offer a range of IT support for businesses and end users to maximize their productivity.

 

Our specialists can offer their expertise on:

  • Cloud computing, storage and other applications for working on the go.
  • Wireless and/or centralised printing/scanning for computers, tablets and mobile devices.
  • Shared storage, network and internet connectivity for your home or small business.
  • IT training for you or your staff.
  • Device clean-ups, security and privacy on internet connected devices form malicious software and unauthorized access.
  • Software upgrades and installations.
  • Hardware upgrades and performance boosting.
  • Data recovery, migration and secure wiping (completely erase).
  • Computer repairs and hardware upgrades.
  • Remote or in person computer maintenance and tech support.

 

If your requirements are not listed above, please get in touch. Our specialists will assess your situation and provide you with tailored assistance.

Cloud Computing

 

Only pay for what you use.

Cloud computing is the delivery of computer services such as servers, storage, databases, networking, software, analytics and intelligence over the internet (the “cloud”).

Some benefits of cloud computing include;

  • Convenience: Access your services from anywhere with a supported device and a internet connection.
  • Easy scalability and performance: Increase resources with a few clicks.
  • Cost effective: Eliminates the cost of buying expensive hardware and software as well as lower electricity usage (if managed well).
  • Less Maintenance: Eliminate worries about updating, cooling and hardware failures.
  • Security: Many cloud services provide a set of built in security tools.
  • Reliability: Easy back-up services and prevention of accidental loss of data.

Our cloud computing packages can help you set up;

  • Virtual Computing: Have a computer on the internet that you can access from anywhere in the world.
  • Remote Access: Access your physical computer over the internet from anywhere in the world.
  • Cloud Storage: Offer automatic back-up and storage services.
  • Cloud Apps: From Office applications (Word processing, spreadsheets, presentations, note taking, etc) to image editing, video editing and other specialised applications (such as engineering CAD, CFD and FEA packages).

We have a wide variety of packages that can help you get started on the cloud including office software, backup, video conferencing and other real time collaboration solutions.. Please contact us for more information and different pricing.

If your requirements are not listed above, please get in touch. Our specialists will assess your situation and provide you with tailored assistance.

Request a quote or contact us for more details.

Disk Cleanup and Protection

 

Is your computer running slow? Performance is not what it used to be? Worried about security?

We can clean your device and boost it’s security. Our services cover a range of devices running Windows, Linux, Mac computers and Android and iOS smartphones.

Worried about security?

We are too, cybercrime is on the rise. Protect your computer/laptop with latest anti-virus, spyware, malware, ransomware and other malicious software.

We provide security suites to protect your computer from the above threats, your web browsing habits and online shopping and privacy from cybercrime.

Worried about your privacy?

Did you know that all Facebook, Instagram, Twitter, Google and most other websites collect your search habits and other web habits even when you are not on their website?

Ever searched for hotels, tickets, etc. And started seeing adds of them? Then you are being tracked and is a subject of targeted advertising. They know what you have been looking at.

We can set-up strong privacy related software to protect your privacy and give you anonymity over the web.

You can even get around filters and access content blocked in your region. With a click of a button make your computer seem like it is in US, UK, France, etc.

Are you running low on space, has your fast computer slowed down?

Over time personal computers and devices can be bloated with unused temporary files, broken registry entries, incomplete uninstallations, outdated software and more. This can lead to a slower machine, slower start-up time, freezing and more.

Do you have adds popping up and software, toolbars, etc. that you don’t remember installing?

Some of these could be malicious software that could be tracking you. Your web habits, what you e-mail and even shopping habits and payment details. Moreover, they could be using your valuable computer resources meant for your programs and eating away your battery life.

We can scan for these, clean-up and secure your PC and return it to its former glory.

Have you been scammed?

Did you click on any popups and pay to have your computer serviced by someone claiming to be from Microsoft Support?

We can secure your PC and your personal data for you.

Our services can be delivered remotely and/or in person by our technicians. Get in touch with your issues and let us know your preference.

If your issue is not mentioned above, please contact us and a specialist will get in touch with you.

Request a quote or contact us for more details.

Backup, Restore, Data Recovery, Migration and Wiping

 

Recover, copy and securely wipe your data.

Is your valuable data stuck in your broken laptop?

Has your data (pictures, documents, etc) been lost (deleted by accident, formatted, corrupted) on a pen drive, memory chip, hard disk?

Let us have a look, we can offer a speedy recovery service. Due to numerous factors, we cannot guarantee recovery, but we will only charge you if the files are recovered.

Migrating to a new computer or a new hard disk?

Worried about losing your data? We can offer to copy all your data and configuration to new your new system.

Selling your laptop? Why not wipe your data?

Did you know that deleting will not completely get rid of your data (pictures, videos, documents, etc.)? They can be recovered from your hard disk, pen drives, memory chips, etc.

We can offer military standard data wiping for your device and ensure your personal data is wiped completely.

All of the above services are available by post or in person.

If your issue is not mentioned above, please contact us and a specialist will get in touch with you.

Request a quote or contact us for more details.

Wireless Printing and Scanning

 

We can set-up wireless shared (common) printing and scanning for your home or office devices including tablets and mobile phones.

Get rid of passing wires and sending documents around to be printed. We can help you set-up centralised printing and scanning wirelessly in your home or office. Just press print or scan from any configured device and have your printout/scan in seconds.

All you need is a compatible printer/scanner and a WiFi router. Our specialists can assess your devices and if compatible, get you up and running in no time.

If you require, we can provide you with printers, scanners, routers and other necessary equipment as well.

If your issue is not mentioned above, please contact us and a specialist will get in touch with you.

Request a quote or contact us for more details.

Software Upgrades and Installations

 

Software installation and set-up for Windows, Linux, Mac computers and Android and iOS smartphones.

Our technicians can install and set-up simple and complicated software ready for you. If you don’t have the software, let us know what you need to do, we can provide it for you.

We can also provide software to:

  • Increase security for safety against viruses and protect your personal data whilst surfing the web.
  • Remaining anonymous while browsing the web and stop advertiser targeting you.
  • Adblockers to get rid of annoying adverts.
  • Device clean-up utilities to keep clean up and boost your device performance.
  • Get around filters and access content unavailable in your region.
  • Install Office programmes such as Microsoft Office and other productivity software.
  • Install any other specialised software such as financial, educational, engineering, etc. (unless provided, there may be a license fee for the software).

Our services can be delivered remotely and/or in person by our technicians. Get in touch with your issues and let us know your preference.

If your issue is not mentioned above, please contact us and a specialist will get in touch with you.

Request a quote or contact us for more details.

Computer Repairs and Services

 

Fix your broken computer or laptop.

We offer a range of computer repairs, hardware upgrades and software services. Some of these are listed below. If your issues are not listed, please get in contact us and we will get back to you.

Is your computer not booting up?

We can upgrade you to the latest version Windows, Mac OS or Linux distribution. We can install any required software and drivers for you as well.  You will get a fully functioning machine, ready to go. Your computer would be ready to browse the web, play media files and open popular archive formats. If you require any specialised software of other set-ups please let us know.

Why not combine this service with clean-up, back-up and security suites offered by us?

Is your computer running slow? Performance is not what it used to be?

We can offer you software and hardware upgrades and clean-ups to breathe new life into your machine. Please check our Hardware and Performance Upgrade section.

Is your Laptop broken/damaged?

Is your Laptop screen cracked, flickering or showing spots?

We can replace your LCD/LED display with a new one.

Are certain keys on your laptop not working properly? Is your touch pad acting up?

We can offer quick keyboard and touchpad replacements at competitive prices.

We can arrange your laptop to be delivered to us and returned to you safely after the repairs.

These repairs will not affect your data, software and other configurations.

Don’t know what’s wrong with your machine?

No problem, get in touch, let us have a look. We will provide you a list of issues (if any) and solutions. Available remotely, by post or in person.

If your issue is not mentioned above, please contact us and a specialist will get in touch with you.

Request a quote or contact us for more details.

Shared Storage and Connectivity

 

Say goodbye to bad signals and enjoy seamless connectivity with your device and the internet.

 

  • Wireless Network: Our specialists can set-up and configure 2.4 Ghz and high speed 5 Ghz WiFi for your home and office.
  • Range Extensions: We can extend the range of your wireless network and eliminate bad signals or dead zones as well.
  • Network/Shared Storage: We can set-up network storage to share files amongst all devices.
  • TV Streaming: Stream content from your devices over WiFi to any TV.
  • Business WiFi: Give your customers quick secure access to a WiFi network and promote your business Facebook page on log-ins.

Check out our wireless printing and scanning solutions as well.

If your issue is not mentioned above, please contact us and a specialist will get in touch with you.

Request a quote or contact us for more details.

Hardware Upgrades and Performance Boosting

 

Is your computer running slow? Performance is not what it used to be?

We can offer you software and hardware upgrades to breathe new life into your machine.

Are you running a lot of programmes? Are you running out of memory?

When you open programmes or services, they are copied to the Random-Access Memory (RAM). If you are running RAM intensive programmes (heavy programs) or many instances of light programs (multiple internet tabs, media, anti-viruses, editors, etc), can cause your RAM space to run out, making your computer lag.

We can add more RAM to your computer/laptop and improve your multi-tasking performance.

All your data, software and settings would be preserved during the upgrade.

Running out of Hard disk space? No problem,

We can upgrade your hard disk to a conventional hard disk or a high speed SSD of your choice.

We can offer you a fresh start (new windows installation) OR keep your files and software, you won’t know a difference other than the added storage.

Don’t know what to upgrade in your machine?

No problem, get in touch, let us have a look. We will provide you a list of solutions to increase your performance. We can examine your device remotely, by post or in person.

To scan and remove malicious software, stubborn programs and other files which bloat your system and use valuable resources, please check out our clean-up services.

If your issue is not mentioned above, please contact us and a specialist will get in touch with you.

Request a quote or contact us for more details.

Diagnosis and Maintenance

 

Our specialists can provide maintenance services in person or remotely. Our remote services are limited to software related issues only.

  • Remote Diagnosis: Find out what is wrong with your computer.
  • Maintenance: Let us keep your device up-to-date and in optimum condition.

If your issue is not mentioned above, please contact us and a specialist will get in touch with you.

Request a quote or contact us for more details.

Ransomware Recovery

Ransomeware Recovery

 

We can help you recover from some ransomware attacks by decrypting your encrypted (locked away) files.

  • Recover your valuable memories and other files.
  • Clean-up your PC from any existing malware.
  • Install security software to prevent similar attacks.
  • No recovery, No FEE.

If your issue is not mentioned above, please contact us and a specialist will get in touch with you.

Request a quote or contact us for more details.